Jackson manages an upscale French restaurant in the Washington, DC, area. His restaurant offers a few specials each evening in addition to its regular menu. Jackson has trained his servers to report comments and requests for items that have previously been offered only as specials. Jackson uses this information to reduce the ________ gap in services marketing.
A. communication
B. seniority
C. standards
D. knowledge
E. delivery
Answer: D
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What will be an ideal response?