A buyer asking/thinking the question "Will you recommend what is best for me (buyer) or what is best for you (salesperson)?" is addressing which component of trust?
a. Competence or expertise
b. Candor
c. Customer orientation
d. Dependability
e. Compatibility
Answer: C. customer orientation
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In the United States, civil rights legislation, from the 1960s and later, outlawed job discrimination on the basis of:
a. Sex b. Education c. Marital status d. Socioeconomic status
Antonia decides to use rewards and punishment, to motivate the technicians reporting to her. Which one of the following is likely to be an effective tactic for Antonia to use?
(Assume that Antonia has the approval of upper-management to use the tactics described next.) A) Explain to the technicians that being a consumer-products recycler is privileged work and that they should be grateful to their employer. B) Inform the group not to be too concerned about external rewards because good work is its own reward. C) Give small financial incentives, such as $20 for a week of attaining the production goal. D) Explain to the group that she is setting relatively low expectations for them because of their records as former convicts and drug addicts.
The encounter form is best described as
A) a form used by the nurse or medical assistant to prepare the patient for the doctor's examination. B) a form used by the physician to capture diagnosis and procedure during an office visit. C) a form completed by the patient providing personal information and medical history. D) None of the above
The profitability index provides the same accept/reject decision result as the net present value (NPV) method but would not necessarily rank mutually exclusive projects the same way
Indicate whether this statement is true or false.