Don knows that one of the reasons people do not return to his electronics store is because of the slow service. How would a SWOT analysis classify the slow service at Don's electronic store?
A. as a strength
B. as a threat
C. as a weakness
D. as an opportunity
E. as intelligence
C. as a weakness
Weaknesses are internal matters. They are the drawbacks that hinder an organization in executing strategies in pursuit of its vision. Weaknesses could be in the same categories as strengths: work processes, organization, culture, staff, product quality, production capacity, image, financial resources and requirements, service levels, and other internal matters. At Don's electronics store, the slow service is a weakness.
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