Your textbook identifies four types of change; change that emerges out of strategic vision and missions is called ________ change.
a. Evolutionary
b. Lifecycle
c. Dialectical
d. Teleological
d. Teleological
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Answer the following statements true (T) or false (F)
1. The zone of tolerance is the allowable minor service failures that still result in a guest’s experience being a positive one. 2. Fixing a service failure before the guest leaves is the best way to diminish the negative impact and prevent the loss of the customer forever. 3. Organizations should not encourage complaints, but once they receive them treat them as opportunities to improve service. 4. The unhappier a customer is about a specific experience, the less likely they are to tell other people and more likely they are to complain to the organization directly to obtain a comp or resolution.
Inflated currencies tend to weaken.
Answer the following statement true (T) or false (F)
Sandford Company manufactures one product. Its variable manufacturing cost is $16 per unit; total fixed manufacturing cost is $600,000.Required:1.) Calculate Sandford's total manufacturing costs if it produces 10,000 units.2.) What would be the total cost per unit (including both fixed and variable costs) assuming that Sandford produces 10,000 units?3.) Calculate Sandford's total manufacturing costs if it produces 20,000 units.4.) What would be the total cost per unit assuming that Sandford produces 20,000 units?5.) Compare your answers from parts 2 and 4. If the cost per unit is different at 10,000 units than at 20,000 units, explain why.
What will be an ideal response?
While the total amount of fixed cost changes with the level of production, fixed cost per unit remains constant as volume changes.
Answer the following statement true (T) or false (F)