A nurse explains to a client that there is a need for the client to have a bowel prep before undergoing an esophagogastroscopy. The nurse should focus on improving which communication mode during teaching?
1. Pace
2. Intonation
3. Simplicity
4. Clarity
3. Simplicity
Rationale:
Good verbal communication incorporates simplicity, which includes the use of commonly understood words, brevity, and completeness. The term "bowel prep" may be completely meaningless to a client, but telling the client that there is a need to drink a gallon of laxative-like medication gets the point across better. Esophagogastroscopy is a complicated word. Explaining the procedure by using words like "small camera looking down your throat into your stomach" will make much more sense to the client. Pace and intonation indicate interest, anxiety, boredom, or fear, all of which modify the feeling and impact of the message. Clarity implies that the message is direct and simple—saying precisely what is meant and using the fewest words necessary—but in this case, simplicity is the more important quality to implement good communication.
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