To effectively implement total quality management, managers should
A. ask employees for suggestions about improvements.
B. stockpile inventory to avoid manufacturing delays.
C. demand that employees achieve quality goals without added incentives.
D. focus on the cost of the quality program.
E. minimize interactions across departments to increase functional focus.
Answer: A
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Which of the following conclusions about the issue of fairness is not a true statement?
A. Involvement in the process of helping to shape a negotiation strategy decreases commitment to that strategy and willingness to pursue it. B. Negotiators (buyers in a market transaction) who are encouraged ("primed") to think about fairness are more cooperative in distributive negotiations. C. Establishment of some "objective standard" of fairness has a positive impact on the negotiations and satisfaction with the outcome. D. Parties who are made offers they perceive as unfair may reject them out of hand, even though the amount offered may be better than the alternative settlement, which is to receive nothing at all.
______ require the firm to project its aggregate demand from the present to several years in the future.
A. Intermediate-term demand planning decisions B. Long-term demand planning decisions C. Short-term demand planning decisions D. Immediate demand planning decisions
A collection agency must include a validation notice whenever a debtor pays a debt
a. True b. False Indicate whether the statement is true or false
Retail charge cards are cheaper than credit cards provided by financial institutions.
Answer the following statement true (T) or false (F)