Explain the advantages and disadvantages of delivering bad news personally and electronically
Personal delivery has been the preferred medium for delivering bad news because it signals the importance of the news and shows empathy for the recipient. Face-to-face delivery also provides the benefit of nonverbal communication and immediate feedback, which minimizes the misinterpretation of these highly sensitive messages. Personal delivery, however, carries a level of discomfort and the potential for escalation of emotion. A voice on the telephone triggers the same discomfort as a face-to-face meeting, and the increased difficulty of interpreting the intensity of nonverbal cues over the telephone only adds to the natural discomfort associated with delivering negative information.
You must be cautious when you deliver bad news electronically, whether by email or electronic postings. While you might feel more comfortable avoiding the discomfort of facing the recipient, the impersonal nature of the computer might lead to careless writing that is tactless and lacking in empathy, and perhaps even defamatory.
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The median of a set of numbers is the ____________________ value when the numbers are ranked in ascending or descending order.
Fill in the blank(s) with the appropriate word(s).
In an electronic data interchange environment, customers routinely access
a. the vendor's price list file b. the vendor's accounts payable file c. the vendor's open purchase order file d. none of the above
Of Mintzberg’s five structures, which one is characterized by interrelated project teams normally constituted of experts who share power and decision-making?
a. Adhocracy b. Machine bureaucracy c. Divisionalized form d. Democratic bureaucracy
You graduate from college and get your first job. You open a Roth IRA with $2,000 at the age of 25. You
invest $3,000 at age 26, $4,000 at age 27, and $5,000 at age 28. You then receive a promotion that brings your income to a level that disqualified you from making further contributions to the Roth IRA. Construct a table that shows how much will you have in your IRA at the age of 60 if you had invested in an account that paid an average yield of 8 percent.