Which of the following actions is a restaurant owner most likely to take in order to reduce problems associated with service intangibility?
A) increase entree prices after 6:00 p.m.
B) provide clean tablecloths and fresh napkins for each new customer
C) empower employees to handle customer complaints
D) offer discounted prices for appetizers ordered during happy hour
E) hold regular employee workshops focusing on customer service
B
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The three Vs are considered a defining feature of big data. Which of the following is the best definition of the term big data?
A. Variety, visibility, & valuation. B. Volition, veracity, & velocity. C. Volume, velocity, & variety. D. Volume, variability, & veracity.
In designing control charts, companies usually use ______.
A. two standard deviations because narrower control limits may lead a manager to erroneously conclude that the process is out of control when in fact the variation that led to the points falling out of the control limits was purely random B. two standard deviations because broader control limits may lead a manager to erroneously conclude that the process is out of control when in fact the variation that led to the points falling out of the control limits was purely random C. three standard deviations because narrower control limits may lead a manager to erroneously conclude that the process is out of control when in fact the variation that led to the points falling out of the control limits was purely random D. three standard deviations because broader control limits may lead a manager to erroneously conclude that the process is out of control when in fact the variation that led to the points falling out of the control limits was purely random
What type of employee or unit gains new responsibility in a Scanlon-type gainsharing plan?
a. a low-level department head b. individual employees in a department c. a work-unit team d. union membership
Where the equal dignity rule applies, contracts for the sale of goods under $500 are given equal
dignity and must also be in writing in order to be enforceable. Indicate whether the statement is true or false