As a manager at a manufacturing company, Mary is responsible for activities that are directly connected to the organizational goals and its sources of competitive advantage. Mary should focus on the political strategy of ________ to grow her influence.
A. generating resources
B. being in a central position
C. building alliances
D. bringing in outside experts
E. controlling uncertainty
Answer: B
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The Certified Information Systems Auditors (CISA) designation identifies those professionals possessing IT audit, control and security skills. How do you think a professional designation is helpful for IT auditors?
What will be an ideal response?
Answer the following statements true (T) or false (F)
1. The zone of tolerance is the allowable minor service failures that still result in a guest’s experience being a positive one. 2. Fixing a service failure before the guest leaves is the best way to diminish the negative impact and prevent the loss of the customer forever. 3. Organizations should not encourage complaints, but once they receive them treat them as opportunities to improve service. 4. The unhappier a customer is about a specific experience, the less likely they are to tell other people and more likely they are to complain to the organization directly to obtain a comp or resolution.
Describe the process of "hiring via personal networks."
What will be an ideal response?
The police obtain a search warrant and search Errol's apartment. After yelling obscenities at the officers, Errol confesses to a crime and implicates his friends. The Constitution protects against
A. obscene speech. B. implication of others. C. unreasonable searches. D. none of the choices.