______ is the ability to understand emotions in ourselves and others in order to effectively manage our own behaviors and our interpersonal relationships.
A. Emotional intelligence
B. Emotional affect
C. Emotional labor
D. Emotional contagion
A. Emotional intelligence
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A project involving a compelling objective is an example of a condition that supports the development of high-performing teams. List four more conditions and briefly explain how they support the development of a high-performing team.
Fill in the blank(s) with the appropriate word(s).
When a voucher system is used, an invoice approval is not needed as long as the purchase is evidenced by an invoice and purchase order.
Answer the following statement true (T) or false (F)
Emotional Intelligence (EI) is generally a better predictor of life success than intelligence quotient (IQ).
Answer the following statement true (T) or false (F)
Selena sells luxury cars for a living, but in recent months her sales have slumped. This is partly due to an economic recession, which has led to a downturn in the market. In addition, Selena has been distracted by the fact that her mother has been in the hospital. As a result of her decline in sales, Selena recently received a bad job performance rating. Why would she have grounds to dispute this rating?
A. The economic downturn is a factor beyond her control. B. Her mother's illness is a factor beyond her control. C. She is contributing to the organization in ways that go beyond the bottom line. D. Her manager's focus on the bottom line has led to social undermining. E. Results do not tell her how to reverse a "bad year."