The "line of customer visibility" shows the separation between the back office and front office activities in a service flowchart
Indicate whether the statement is true or false
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If an agent exceeds his or her scope of authority, a principal is bound on the contract only if he or she ratifies the contract
Indicate whether the statement is true or false
The first step in the innovation process is
a. Implementation and diffusion b. Idea generation c. Problem solving d. Brainstorming
Which of these is not a current consumer law that protects individual privacy?
A. Internet "do not track" rules. B. Children's Online Privacy Protection Action of 2000. C. The FTC's "do not call" list to avoid unwanted telemarketing calls. D. Unwanted calls to a person's mobile phone.
Which of the following indices indicates the relative strength of the currencies of two countries?
a. trade rate b. exchange rate c. trade balance d. relative gross national products e. international loan rate