The "line of customer visibility" shows the separation between the back office and front office activities in a service flowchart

Indicate whether the statement is true or false


T

Business

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If an agent exceeds his or her scope of authority, a principal is bound on the contract only if he or she ratifies the contract

Indicate whether the statement is true or false

Business

The first step in the innovation process is

a. Implementation and diffusion b. Idea generation c. Problem solving d. Brainstorming

Business

Which of these is not a current consumer law that protects individual privacy?

A. Internet "do not track" rules. B. Children's Online Privacy Protection Action of 2000. C. The FTC's "do not call" list to avoid unwanted telemarketing calls. D. Unwanted calls to a person's mobile phone.

Business

Which of the following indices indicates the relative strength of the currencies of two countries?

a. trade rate b. exchange rate c. trade balance d. relative gross national products e. international loan rate

Business