When questioned about her overall customer satisfaction, the owner says "I really do not know for sure, but I very rarely receive any calls from upset customers." Which of these statements is most likely to be true?
A) The shop has a very high level of customer satisfaction.
B) The service manager is doing a good job of hiding the customer complaints.
C) The shop does not have anyone doing customer follow-up contacts.
D) Two of the above choices listed are likely to be true.
D
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One possible pinch point is any place where the line runs _____
a. above a load b. over a sheave c. near a wall d. freely
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