Which of these are effective telephone communication tips?

A) Try to keep the conversation positive
B) Avoid the use of industry abbreviations like EGR
C) Thank the caller for calling
D) All of these


D

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In order to change an organization's culture, leaders are very likely to use referent power

extensively.

Indicate whether the statement is true or false.

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Which European empire benefited most, in terms of territorial expansion, from the decline of Ottoman power at the end of the nineteenth century?

a. Great Britain b Austria c. Germany d. Russia

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How can air be removed from a newly installed ground loop?

A) By purging the loop with nitrogen before connecting it to the system B) By adding low-toxicity antifreeze to the system C) By running water through the loop after connecting it to the system D) By temporarily connecting the purge unit

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Why is the voltage of electricity increased for transmission over long distances?

A) It increases the resistance of the lines. B) It creates an alternating current. C) It speeds up transmission times. D) It reduces the amount of electricity loss.

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