The 80/20 principle:
A. refers to the fact that eighty salespeople require twenty sales managers to keep the appropriate 1-to-4 ratio of supervisors to employees.
B. is a territorial management concept that favors a salesperson putting 80 percent of her time on action and 20 percent on planning.
C. refers to the idea that 20 percent of a firm's customers account for 80 percent of a firm's profitability.
D. indicates that no matter how hard a salesperson tries, 80 percent of the customer's potential business ends up going to competitors.
E. is a territorial management concept that favors a salesperson putting 80 percent of his time on planning and 20 percent on action.
Answer: C
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