Identify a true statement about strict product liability laws in the United States.
A. They hold a business responsible for any harm from product use, even if it is not the result of business negligence.
B. They are similar to the strict liability standards adopted by the European Union.
C. They are highly favored by the business community.
D. They hold that the government must pay consumers in situations where neither the producer nor the consumer is at fault.
Answer: A
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Kyra, an international student beginning her first semester at a college in the United States, receives her schedule for her first semester and notices her professors’ names are not on the schedule. She becomes anxious and tells her friends that in her country this would never happen because students need to know exactly what to expect. Kyra’s culture most likely has ______.
a. a low level of uncertainty avoidance b. a high level of uncertainty avoidance c. a low level of power distance d. a high level of power distance
Since the 2008 financial crisis, what has happened to the M1 and M2 multipliers?
What will be an ideal response?
Rick Lee, a milk deliveryman in New York, delivers dairy products to 200 customers weekly. The quality of the service Rick provides to his customers is based on customer expectations. All of the following determine the expectations of Rick's customers EXCEPT:
A. changing shifts in demand for local produce and dairy products. B. customer experiences with milk from a grocery store. C. word-of-mouth comments about Rick's product and service. D. customer needs for fresh milk delivered weekly. E. Rick's ability to provide the anticipated dairy products.
Which of the following can soften the bad news when denying a customer request?
A) Making the customer feel guilty about requesting B) Stating that such requests in the future will not be entertained C) Stating that company policy prohibits the request D) Offering an alternative solution to the customer's request E) Asking the customer to read the service guidelines before sending a request in the future