In the systematic problem-solving method, members might ask questions such as "What is its history?" or "How many people are affected?" while:
A) ?identifying and defining the problem.
B) ?analyzing the problem.
C) ?determining criteria for judging solutions.
D) ?generating a host of solutions.
A
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The second information communications revolution began with the invention of paper
a. True b. False
In 1996, Congress passed the Telecommunications Act which:
a. largely removed the last remaining limitations to consolidation b. imposed new limitations to consolidation c. reinforced previous limitations on consolidation d. none of the above
To demonstrate that you are well prepared when giving a speech, the text suggests _______
a. using a full sentence outline b. looking at your notes only when delivering the introduction c. memorizing the introduction and conclusion d. giving part of your speech impromptu
When listeners perceive that a speaker's verbal message conflicts with his or her body language, what do they usually believe?
a. the verbal message and the body language b. the body language c. the verbal message d. what they hear in the media