As a _____________, a manager’s primary responsibility is to train staff to attain the goals of both the organization and the unit.
A) explorer
B) judge
C) coach/counselor
D) competitor
Ans: C
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Which of the following is not considered an appropriate means of disarming an angry client and defusing his or her
angry outburst?
a. Maintaining a calm even tone of voice b. Relaxed movement c. Reflective listening d. Calling a time out—a period of cooling off
Identify the category of distorted automatic thought that appears best suited to the following self-statement: "I'll fail the class, get thrown out of school, and won't be able to get a job. I'll be homeless."
a. Blaming b. Judgment focused c. Discounting positives d. Catastrophizing
An open-ended donor survey questionnaire can be customized to your organization’s specific needs and would cover the following EXCEPT:
A. Would you like to consider naming our organization in a will or trust? B. What is the best way to contact you: phone, mail, or e-mail? C. How well is the organization fulfilling its mission? D. What information would you like about the organization’s goals?
Answer the following statement(s) true (T) or false (F)
Conflict is a necessary aspect of negotiating differences between members