Which of the following does NOT follow a strategy for a polite tone?
A) “We do not take phone calls after 3:00 p.m. on Fridays.”
B) “Your case will be reactivated as soon as you provide the information requested in our April 2 letter.”
C) “You may reach us by telephone until 3:00 p.m. on Fridays.”
D) “Thank you for purchasing our product and for taking the time to contact us about it.”
E) “We apologize for the unsatisfactory performance of your recent purchase.”
Correct Answer: A
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