The nurse manager is concerned about a family member's complaint regarding unprofessional behavior of a nurse on the unit. Which is the most effective method to address this issue?
1. Address the complaint with the individual nurse via the telephone right away.
2. Send an e-mail to the nursing staff about expected professional behavior.
3. Post a memo to the nursing staff about expected professional behavior.
4. Discuss the complaint with the individual nurse face-to-face as soon as possible.
Answer: 4
Rationale: The more important or difficult issues should be communicated face-to-face to the nurse involved when possible, so the individual's response can be seen and questions can be answered appropriately. Posting a memo is incorrect because the purpose of a memo is to convey general information to a group, and it has a low level of personal intimacy. Sending an e-mail is incorrect because the purpose of e-mail is to broadcast information to large groups, and it also has a low level of personal intimacy. Addressing the complaint over the telephone right away is not the best option because a telephone conversation is less intimate than face-to-face communication, and the individual's response cannot be seen.
You might also like to view...
When planning interventions for a patient who has Alzheimer's disease, the nurse knows that patients with this disorder:
A. Should be able to remember teaching that was done yesterday. B. Will most likely havememory impairment particularly for recent events. C. Will most likely continue to be able to perform activities of daily living like dressing and grooming. D. The disease often stabilizes at one level.
A client is considering running as an exercise. The nurse counsels that to prevent injuries, it is important before running to
a. consume a large amount of carbohydrates, such as cereal or pasta. b. do 30 minutes of isometric leg exercises using weights. c. engage in a series of stretching and relaxing movements. d. perform static stretching exercises for 10 minutes.
Concerning the special qualities of human breast milk, nurses should be aware that:
1. frequent feedings during predictable growth spurts stimulate increased milk pro-duction. 2. the milk of preterm mothers is the same as milk of mothers who gave birth at term. 3. the milk at the beginning of the feeding is the same as the milk at the end of the feeding. 4. colostrum is an early, less concentrated, less rich version of mature milk.
The person experiencing vertigo must:
a. Lie down b. Drink plenty of fluids c. Wear a hearing aid d. Stop smoking