When nurses are trying to determine whether patients and families need more information, they often ask, "Do you have any questions?" Which of the following statements best explains why this approach is flawed?
1. Patients and families will ask questions without being invited, and this approach is too direct.
2. This approach presumes that the family and patient are not on the healthcare team and may be condescending.
3. The question asks patients to share private information, which is a violation of HIPPA guidelines.
4. Patients and families often don't know enough about a situation to know what questions to ask.
4
Feedback
1 Families of hospitalized individuals are often too intimidated by the setting and the bureaucratic culture within acute care settings to ask questions—they need to be invited.
2 The question as worded does not begin with an inviting tone, such as, "We consider your opinion to be very important; do you have any questions at this point?"
3 Exchanging information with a patient/family member is not a violation of HIPPA guidelines unless the family member does not want information shared.
4 At times, families do not know what questions to ask because the situation is new or foreign to them and the language of providers can be difficult to understand. A nurse may begin with the assumption that most families have questions.
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