_____________ refers to the pattern and frequency in which reinforcement is administered
a. pattern reinforcement
b. schedule of reinforcement
c. antecedent frequency
d. schedule of operant conditioning
b. schedule of reinforcement
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According to Chapter One, all of the following are attributes needed to communicate successfully with people from different cultures except
a. motivation b. tolerance for ambiguity c. friendliness d. open-mindedness e. knowledge and skill
When presenting the main points, you should be specific, use vivid language, and
A) show relevance. B) illustrate credibility. C) display visual aids. D) explain connotative meanings. E) provide logical definitions.
What is the primary goal of the tourism industry?
a. spreading goodwill b. developing relationships c. attracting visitors d. creating experiences
Paralanguage refers to the way a person uses his or her voice.
a. true b. false