When you place a call on hold, ____.
A. ask callers if they want to hold while you perform another task
B. check frequently with callers on hold
C. use the hold feature when you need to move away from the phone
D. all of the above
Answer: D
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Numbers of times interest charges are earned is computed as
a. Income Before Income Taxes plus Interest Expense divided by Interest Expense b. Income Before Income Taxes less Interest Expense divided by Interest Expense c. Income Before Income Taxes divided by Interest Expense d. Income Before Income Taxes plus Interest Expense divided by Interest Revenue
_____________are items which are readily convertible into a known amount of cash and have an original maturity to the investor of three months or less
Fill in the blank(s) with correct word
Answer the following statements true (T) or false (F)
1. To cut costs all organizations should always use full guest participation. 2. Co-production leads to a decrease in training costs for an organization. 3. An organization changing from full-service to co-production would probably have to make changes in its delivery system. 4. Some guests resent having to co-produce any part of the experience for which they are paying.
Express the following balance sheets for Safety Company in common-size percentages.Safety CompanyBalance SheetsFor the years ended December 31?Year 2Year 1Assets??Cash$ 43,000$ 22,000Accounts receivable38,00042,000Merchandise inventory61,00052,000Prepaid insurance6,0009,000Long-term investments49,00020,000Plant assets (net)218,000218,000Total assets$415,000$363,000???Liabilities and Equity??Current liabilities$ 62,000$ 75,000Long-term liabilities45,00036,000Common stock150,000150,000Retained earnings 158,000 102,000Total liabilities and equity$415,000$363,000
What will be an ideal response?