How does the strategic value of jobs and their uniqueness influence how training and learning resources are invested?
What will be an ideal response?
Uniqueness refers to the extent to which employees are rare, specialized, and not highly available in the labor market. Strategic value refers to employee potential to improve company effectiveness and efficiency. These dimensions can be crossed to characterize four types of employees:
Highly valued and unique employees are known as knowledge-based employees. Because knowledge-based employees possess valuable and unique skills, the company is expected to invest heavily in training and developing them, especially in developing skills specific to the company's needs.
Highly valued employees who are not unique are known as job-based employees. Job-based employees are likely to receive less training than knowledge-based employees because although they create value for the firm, they are not unique. If they receive training, it would tend to focus on skills that they need to perform their jobs. Their development opportunities will be limited unless they have been identified as outstanding performers.
Employees with low value and uniqueness are known as contract employees. The training for contract workers likely would be limited to ensuring that they comply with company policies and legal or industry-based licensure and certification requirements.
Unique employees with low value are known as alliance/partnership employees. Because they are not full-time employees of the company but provide valued services, training for alliance/partnership employees tends to focus on encouraging them to share their knowledge and using team training and experiential exercises designed to develop their trust and relationships with job-based and knowledge-based employees.
You might also like to view...
The book CRM Unplugged: Releasing CRM’s Strategic Value details three questions that companies should answer prior to implementing a customer service improvement initiative. Which of the following questions is not one of the three?
a. What is the expected effect on the firm’s profitability? b. What is the value being added and for which customers? c. At what cost to existing customer goodwill is this improvement being made? d. Does it strengthen or dilute the firm’s competitive strategy?
The cross-border flow of goods and services (imports and exports) is known as _______________________________.
Fill in the blank(s) with the appropriate word(s).
How does Immanuel Kant's approach to ethical decision-making differ from that of an ethical fundamentalist?
a. Kant's approach is premised on the rationality of human beings and not on principles handed down from above. b. Kant's approach stresses liberty and not justice. c. Kant's approach judges society in moral terms by how it distributes goods and services. d. Kant's approach assesses each separate act according to whether it maximizes pleasure over pain.
What are the provisions for contracts with services under Article 2 of the UCC?
What will be an ideal response?