The Customer Meeting (Scenario)Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations. Recently, McKenna asked Dan to have a meeting with Kelly and Ben regarding some customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns.Kelly, Ben, Dan, and McKenna are part of an organization that has a ________.
A. traditional committee structure
B. traditional pyramid structure
C. modern matrix structure
D. modern jury structure
Answer: B
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Norman, the owner of CompuTex, recently installed computers at Harding Industries. Norman recommended that the Harding Industries office manager contact Computer Services, Inc. to schedule a computer training class for Harding's employees. This is an example of the ________ method of prospecting.
A. networking B. endless chain C. preapproach D. center of influence E. observation
Which criteria of energizing the client toward action is a tradeoff to selectivity?
a. Relevant b. Influenceable or manageable c. Descriptive d. Sufficient and specific
In the context of the various strategies that can help a small business owner succeed, a_____provides an invaluable way to keep an entrepreneur and his or her team focused on success; it is also absolutely crucial for obtaining outside funding.
A. business warrant B. business resource C. business directory D. business plan
The process of discovery before trial encourages settlement of cases
a. True b. False Indicate whether the statement is true or false