The nurse believes that a patient is having emotional pain. Which remark is most therapeutic?
a. "I hear how painful this is for you. I would like to help you deal with it."
b. "I'm so sorry this has happened to you. You don't deserve it."
c. "What would you like me to do to help you through this?"
d. "I don't think this is as serious as you believe it is."
A
This remark uses empathy to acknowledge the patient's feelings and then offers help. Using empathy tells the patient that his or her feelings are understood. Offering help implies hope for a positive resolution. Empathy, rather than sympathy, is a useful tool. Asking what to do for the patient implies helplessness on the part of the nurse. Minimizing the problem is demeaning to the patient.
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