Recovery, in the context of the four basic customer service principles, refers to?
a. Companies keeping their promises with services that are accurate and dependable
b. Companies respecting their customers and treating them in a fair and ethical way
c. Companies adding unexpected touches to their service
d. Companies fixing their customers’ problems in a quick, meaningful way
d. Companies fixing their customers’ problems in a quick, meaningful way
You might also like to view...
Which one of the following documents is used in the control of cash disbursements?
a. Income Statement b. Bank deposit slips c. Receiving reports d. Cash register tapes
Which of the following is not a true statement?
a. ARB 51 prohibited consolidation of a subsidiary company unless majority ownership exists. b. ARB 51 took the view that majority ownership per se did not indicate control if ownership were temporary or if for some reason control did not reside with the majority owner. c. ARB 51 permitted separate reporting for heterogeneous subsidiaries instead of consolidation. d. ARB 43 permitted separate reporting for foreign subsidiaries instead of consolidation.
Everything else equal, generally a firm will set a low dividend payout ratio and finance capital budgeting projects using retained earnings rather than through the sale of new common stock when the:
A. flotation costs associated with a stock issue are high. B. senior management team wants to dilute the firm's ownership. C. firm faces no constraints with regard to the distribution of earnings. D. firm's annual earnings increase. E. firm has fewer acceptable capital budgeting projects than in previous years.
The Robinson-Patman Act adds to the Clayton Act merger provisions
a. True b. False Indicate whether the statement is true or false