A collision repair technician works on 147 cars per year, of which 17 percent require brake work. How many vehicles needing brake work are done each year? (Round to the nearest whole number.)

What will be an ideal response?


147 X 17% = 25
25 cars need brake work

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Every service shop should have someone responsible for customer satisfaction follow-up contacts because ________.

A) Customers usually will not tell you if they are unhappy, they just go somewhere else and tell their friends. B) Customers usually tell you when they are not happy with their repairs or their bill. C) You need to be sure that most of your customers are not satisfied. D) You have got to have some sort of job in the shop for the owner's son to do.

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Technician A says that the research octane number is higher than the motor octane number. Technician B says that the octane rating posted on fuel pumps is an average of the two ratings. Which technician is correct?

A) Technician A only B) Technician B only C) Both technicians A and B D) Neither technician A nor B

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Molecules are composed of:

A) Electrons and protons. B) Atoms. C) Neutrons and protons. D) Electrons, protons, and neutrons.

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When there is a path for electric current to take between two points being tested, it is called __________.

A. current B. voltage C. continuity D. wattage

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