Draw a map of and explain the job characteristics model. Include job characteristics, psychological states, outcomes, and contingency factors.
What will be an ideal response?
The model has four parts:
Job characteristics: skill variety, task identity, task significance, autonomy, and feedback.
Psychological states: meaningfulness of work, responsibility for work, knowledge of results. Meaningfulness results from skill variety, task identity, and task significance. Responsibility results from autonomy. Knowledge of results comes from feedback.
Outcomes: high work motivation, high work performance, high work satisfaction, and low absenteeism and turnover result when all three psychological states are high.
Contingency factors: the model will hold truer for some individuals than others, depending on their knowledge and skill, desire for growth, and context satisfactions.
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