Two options that should always be included in the menu for an automated voice response unit are instructions for the caller if the call is an emergency and an option to ____.
A. address billing questions
B. report progress after treatment
C. dial zero to speak to an operator
D. make an appointment
E. ask a medical question
C. dial zero to speak to an operator
An option that should always be included is to dial zero to speak to an operator. This is especially true for practices that have many elderly patients who can easily become frustrated when they "cannot get a live person."
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