In the following scenario, who owns the problem?
Before the shift starts, the nursing assistants sympathetically tell the LPN/LVN charge nurse about nursing assistant Jenny's latest child care and car problems, which make it difficult for Jenny to get to work on time.
The problem is owned by
a. the nursing assistants.
b. the LPN/LVN charge nurse.
c. Jenny.
d. Jenny and the nursing assistants.
e. Jenny and the LPN/LVN charge nurse.
f. the entire staff.
ANS: C
The individual with the problem is Jenny. She must take responsibility for it (own it) and resolve it. The other options suggest that team members should solve problems for peers, which is an incorrect idea.
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