The nurse comes into the room of a child who was just diagnosed with a chronic disability. The child's parents begin to yell at the nurse about a variety of concerns. Which is the nurse's best response?
a. "What is really wrong?"
b. "Being angry is only natural."
c. "Yelling at me will not change things."
d. "I will come back when you settle down."
ANS: B
Parental anger after the diagnosis of a child with a chronic disability is a common response. One of the most common targets for parental anger is members of the staff. The nurse should recognize the common response of anger to the diagnosis and allow the family to ventilate. "What is really wrong?"/"Yelling at me will not change things"/"I will come back when you settle down" will place the parents on the defensive and not facilitate communication.
You might also like to view...
You are a nurse working on a bone marrow transplant (BMT) unit. Your patient is scheduled to receive a bone marrow transplant. What information will you provide to the patient's visitors?
A) Bring plants to improve air quality. B) Take the patient to the cafeteria for meals. C) Wear hospital scrubs when entering the patient's room. D) Do not visit if they've had a recent infection.
The nurse is on a mission trip to a third world country to provide nursing care to a large group of clients. A client asks the nurse to look at his leg that is grossly edematous compared to the other extremity
What does the nurse understand is the most common cause of this disorder known as elephantiasis? A) Reaction to an antibiotic B) Smallpox vaccination C) Lack of healthcare D) A parasitic worm
The nurse is caring for several terminally ill patients. She begins to feel helpless and frustrated. The best action by the nurse would be to:
1. find another job. 2. express her feelings to a friend or co-worker. 3. ignore these feelings, because they will soon be gone. 4. ask to care for different patients.
You are assessing children in an ambulatory clinic. Which child would be most likely to have iron-deficiency anemia?
A) A 3-month-old boy who is totally breastfed B) A 15-year-old girl who has heavy menstrual periods C) An 8-year-old girl who carries her lunch to school D) A 7-month-old boy who has started table food