You are a healthcare professional at Greensburg Medical Center and you have just shown a patient, Mrs. Clark, to the check-out desk, where the billing coordinator had just taken the encounter form (superbill) for the visit. Dr. Daniels came to the window and stated that Mrs. Clark left the exam room before receiving her flu shot. What will occur in this case?
A. Mrs. Clark will be taken back to the exam room; she will be given the shot by the healthcare professional, who will document it in Mrs. Clark's record and will then update the encounter form to reflect the charges for the flu shot; at that point, Mrs. Clark will return to the check-out desk.
B. Mrs. Clark will be taken back to the exam room and will be given the shot by the healthcare professional; she will then be free to leave.
C. Mrs. Clark has already given the encounter form to the billing coordinator, so she will need to make another appointment.
D. Mrs. Clark will be taken back to the exam room and will be given a flu shot; however, she will not be charged since she has actually already checked out.
Answer: A
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