The nurse has scheduled a meeting with a family to assess and assist with improving the family's communication patterns. What is of primary importance for the nurse to focus on during the assessment?
a. Identifying how family decisions are made
b. Documenting the number of family members attending the meeting
c. Assessing for the most frequently used means of communication between family members
d. Making careful observations of body language and nonverbal expressions during the meeting
D
Do not rely solely on the information provided by the family members during the interview process. Families usually want to "put on the best face" for healthcare providers, so they may be careful to give socially desirable responses. Carefully observe the words people use and other cues involved in communication, such as body language, direct eye contact, and other nonverbal expressions particularly among family members. It is important to uncover other information such as how decisions are made within the family, what means of communication are used (telephone calls, texting, visiting), and to how much participation are family committed. These are all relevant observations for the nurse to make during a meeting, but a primary focus is on careful observation of nonverbal cues.
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