Ben gave several suggestions to his supervisor as to how to improve telephone customer service. Ben's communication can be described as _______
a. lateral
b. upward
c. grapevine
d. downward
b
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What are the three main characteristics of delivery style that contribute positively to your speech? How do they differ? Do you consider any more important than others?
What will be an ideal response?
Setting up clear criteria for judging a solution helps a team to ensure a satisfactory decision
Indicate whether the statement is true or false
According to your textbook, what is the most important reason for limiting the number of main points in a speech?
A. It is hard to phrase the central idea if a speech has too many main points. B. It is hard to maintain parallel wording if there are too many main points. C. It is hard to organize supporting materials if there are too many main points. D. It is hard for the audience to keep track of too many main points. E. It is hard to deliver a speech extemporaneously if it has too many main points.
As a speaker you must try to assess the audience's understanding or comprehension of your message
Indicate whether the statement is true or false