From the customer's perspective which of the following is the most important aspect of service?
a. Management's responsiveness to occurrences of failure.
b. Timely delivery of service.
c. Efficient handling of special requests.
d. The encounter with service staff.
e. A fair price.
d
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Indicate whether the statement is true or false
Which of the following principles best describes the current method of accounting for research and development costs?
a. Immediate recognition as an expense b. Systematic and rational allocation c. Income tax minimization d. Associating cause and effect
Managers must take the following into account when sending a message.
A. the receiver’s relationship and status differences with the manager B. the receiver’s interest and emotional state C. the receiver’s knowledge and communication skills D. all of these
Nick and Jamie own stock in Chromex Industries, a watch manufacturer. In 2015, Nick received dividend at the rate of 2 percent, whereas Jamie received dividend at the rate of 0.5 percent. In this scenario, which type of stock did Nick own?
A) cumulative preferred B) common C) convertible D) participating preferred