If a company knows that it retained 1,700 customers but lost 250 customers, it would be able to calculate which customer relationship program performance metric?
a. Conversion efficiency
b. Customer loss rate
c. Senior management commitment
d. Maintenance ratio
d. Maintenance ratio
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Which of the following is not usually the job of the team leader?
a. making sure that the team has clear vision and direction b. making sure that relationship-oriented issues are managed c. making sure that the team has the resources that it needs d. making sure that the team gets paid
A good example of a profit center would be
A) a car manufacturer's assembly line. B) a local Home Depot store. C) Avis Car Rental's national reservation center. D) a manufacturer's human resources department.
What is the APY on Monty's default or penalty rate?
Monty currently has a Visa card from his bank with the following terms: 18% on purchases, 24% on cash advances with a 4% cash advance fee on the amount, and a default or penalty rate of 36%. His current statement shows a balance of $6,000. So far he has only taken one cash advance, withdrawing $1,000 from a casino in Las Vegas a year ago, which he has already paid off. Lately he has been having a hard time paying more than the minimum payment of 4% of his balance. The only assets he owns are a seven-year-old car and a $2,500 certificate of deposit that has a 5% APR. A) 36% B) 36.99% C) 42.58% D) 48.66%
Which of the following is a reason why companies off-shore IT support?
A) to tap into cheaper labor markets B) to take advantage of a larger labor supply C) to take advantage of high-quality labor D) All of the above