When having to convey negative information in a routine message, what should the writer do?
A) Stress only the most positive information
B) Refer to the negative information in general and nonspecific terms
C) Put the negative information in as positive terms as possible
D) Avoid explaining the negative information
E) Use an indirect approach
Answer: C
Explanation: C) If the routine message is mixed and must convey mildly disappointing information, put the negative portion of your message into as favorable a context as possible. Emphasize how the audience can benefit from the change. However, if the negative news is likely to be a shock or particularly unpleasant for the reader, you'll want to use the indirect approach.
You might also like to view...
Which of the following best describes a data warehouse?
A. A data warehouse contains nonvolatile data. B. A data warehouse typically hold no more than one year's worth of data. C. Data warehouses contain real-time data. D. Users typically post operational transactions directly to the data warehouse.
Adam, Bill, and Charlie are partners. The profit and loss sharing rule between them is 2:5:3, with Bill getting the largest share and Adam receiving the smallest. The partnership incurs a net loss of $21,000. While closing the Income Summary ________. (Do not round any intermediate calculations.)
A) Income Summary will be credited for $6300 B) Adam, Capital will be debited for $6300 C) Adam, Capital will be credited for $6300 D) Charlie, Capital will be debited for $6300
Which of the following statements on contingency planning issues is not true?
A. To protect the reputation of the company, media should not be contacted during a crisis. B. It should be a step by step plan and not generalized. C. In the event of a crisis, the plan should be implemented immediately. D. Identify managers and or employees responsible for carrying out the contingency plan.
Because the room was ____ hot, we could not concentrate on the speaker's presentation
A) to B) too C) two