Comparing your service desk metrics with another service desk's metrics in order to find improvement opportunities is known as _______.
What will be an ideal response?
benchmarking
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Which of the following would appear on the balance sheet as a current liability?
a. A loss from an anticipated strike by employees. b. Potential damages from possible explosions in a fireworks factory. c. Premium offers in cereal boxes. d. The possible loss from a lawsuit.
A buyer of $8100 in merchandise inventory failed to take advantage of the vendor's credit terms of 3.00/15, n/45, and instead paid the invoice in full at the end of 45 days. By not taking advantage of the cash discount, the buyer lost the discount of:
A. $81. B. $1215. C. $100. D. $243. E. $810.
______ is the idea that we are restricted by a variety of constraints when it comes to making decisions.
A. Essential rationality B. Bounded rationality C. Complete rationality D. Instrumental rationality
Which of the following is true of the African-American population in the United States?
A) Its disposable income has decreased considerably in recent years. B) Its socioeconomic status has increased primarily because of large increases in women's incomes. C) Nearly one-third of the growth in their population comes from foreign-born people. D) Median family income is approaching that of white families in the same age group.