Sue realizes that she performs poorly on tests because she gets so anxious that she loses confidence. She wants to improve her test taking and for weeks before her next test she imagines sitting down to take the test while remaining calm, in control, and totally confident. The preceding is an example of:

a. an ideal self-image exercise (page 257 left)
b. using positive affirmation statements
c. effective meditation
d. practicing muscle relaxation


a. an ideal self-image exercise (page 257 left)

Communication & Mass Media

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What is the main argument of critics of the win–win negotiation tactic?

a. Parties show the same level of concern for the relationship. b. Party with the least interest in the relationship has less power to negotiate. c. Parties show concern for other but not for selves. d. It is doubtful both parties have the same level of concern for relationship.

Communication & Mass Media

Focusing on your ideas, looking at the listeners, and relaxing your body are practical ways to communicate confidently

Indicate whether the statement is true or false

Communication & Mass Media

What is a characteristic of extemporaneous speaking?

A. written out word for word B. delivered with little preparation C. delivered from outlined notes to encourage a conversational quality D. read from a script and difficult to sustain eye contact

Communication & Mass Media

People need effective listening skills in almost all occupations.

Answer the following statement true (T) or false (F)

Communication & Mass Media