Which one of the following statements illustrates one of Fisher and Ury's conflict management principles?

A. Separate people from the problem
B. Focus on individual interests
C. Focus on a single option
D. Base decisions on subjective criteria


Answer: A

Communication & Mass Media

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Offering low prices is always the key to customer satisfaction

Indicate whether this statement is true or false.

Communication & Mass Media

Which expression of criticism is most constructive?

A. "Your introduction did not gain my attention." B. "In the future, I would recommend using more vocal variety." C. "The conclusion really fell flat." D. "I had no idea what you were talking about the entire time."

Communication & Mass Media

Media is a source for creative inspiration

Indicate whether the statement is true or false

Communication & Mass Media

Some group members have suggested that the company sponsor an annual picnic rather than a more formal annual dinner. John disagrees with the others because the company has held a formal dinner every year for more than 10 years

Which fallacy of argument could be attributed to John's comment? a) Ad hominem attack b) Appeal to authority c) Appeal to popularity d) Appeal to tradition e) Faulty cause

Communication & Mass Media