Alf, the CEO of EI Consultancy Services, has more than 2,000 employees working for him. He decided to give more bonuses and raise the minimum salary to improve employee morale. What power did Alf exercise?
a. Reward
b. Coercive
c. Expert
d. Referent
A
Communication & Mass Media
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Emotional communication and communicating emotionally are the components of ______.
a. emotional contagion b. emotional effects c. emotional expression d. emotional afterglow
Communication & Mass Media
In addition to competence, trustworthiness, goodwill and dynamism, people may grant high credibility to
those who a. are attractive. b. are well to do. c. may help them do what there is to be done. d. hold positions of high responsibility.
Communication & Mass Media
Which of the following is an example of a euphemism?
A) FBI B) scale C) school D) downsizing
Communication & Mass Media
A perfectly worded “I” message delivered with total sincerity will ensure that the other person will not get defensive
Indicate whether the statement is true or false
Communication & Mass Media