List six of the nine major forces in the external environment of a business organization.
What will be an ideal response?
Customers, competition, suppliers, labor force, shareholders, society, technology, economic, and government
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In the design of retail service layouts, the term "ambient conditions" could refer to which of the following?
A. Lighting B. Signs C. Symbols D. Artifacts E. Speed of service
Masterpiece Sales Company offers warranties on all their electronic goods. Warranty expense is estimated at 3% of sales revenue. In 2019, the company had $603,000 in sales. In the same year, Masterpiece Sales replaced defective goods with goods that had a cost of $16,500. Which of the following is the entry needed to record the replacement of the defective goods?
What type of advertisement should be used to communicate a new branch location to potential customers?
a. institutional ad b. competitive ad c. reminder ad d. pioneer ad
Costs incurred by defects that occur prior to delivery to the customer are called:
A) external failure costs. B) internal failure costs. C) appraisal costs. D) prevention costs.