Many studies over the years have identified a major factor that contributes to increased
job satisfaction and decreased turnover. Which factor is it?
A. High pay.
B. Good benefits.
C. Role clarity.
D. Job security.
C
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Ethics are:
a. not necessary in the field of human services because helpers can be trusted b. are standards of behaviors that human service professionals have agreed are vital to appropriate and effective interventions c. are only used when clients request them d. all of the above
How might taking notes negatively influence your practice?
a. People appreciate when social workers make and maintain good eye contact with them and demonstrate in this way that they are giving them their full attention, which promotes engagement and builds trust and rapport b. If you are drawing something funny it might make you start laughing c. If clients are employed by the C.I.A. you may be recording information regarding national security which should not be written down d. The notes may get lost and then you may worry about if someone is reading your client's personal information
When social workers collaborate with clients, this strategy
A. makes clients feel inferior B. undermines client confidence in their own abilities C. creates an atmosphere of distrust D. helps clients feel their own sense of power
When conducting a survey research interview, an interviewer should
A) speak without facial expression or change in tone of voice, like a robot, because otherwise he or she will influence the respondent. B) allow respondents the opportunity to control the direction of the survey. C) offer his or her own opinion first to build rapport. D) maintain a professional but receptive demeanor when interviewing respondents.