Which of the following examples illustrates the nurse's failure to use flexibility effectively in professional communication?
a. Asking on the admission assessment, "You don't smoke, do you?"
b. When updating a family member on a patient's condition stating, "Your wife's ABG report indicates significant hypoxia."
c. Continuing to follow the agenda in a staff meeting when people are obviously upset by a recent death on the unit
d. Requiring nurses to read back phone orders to physicians
ANS: C
A
"You don't smoke, do you?" is an example of value judgment.
B
This is an example of poor communication, because the message is not geared to the receiver's level of understanding.
C
Continuing to follow an established agenda when the emotional state of the group needs to be addressed indicates inflexibility on the part of the leader.
D
Requiring nurses to read back phone orders to physicians is an example of feedback.
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