Which of the following is an appropriate collection technique?
A. Threatening legal action, even though your office rarely undertakes legal action to collect, because the threat makes patients more likely to pay quickly
B. Calling patients at work to remind them of their financial obligation and to offer to work with them to help pay their debt
C. Calling patients at home after 10 p.m.
D. Sending a payment reminder in the form of a statement or letter when the account is 30 days past due
E. None of these is an appropriate collection technique
Answer: D
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