What is meant by "workplace incivility"?
a. A setting in which there are poor relationships among different professional specialties
b. A setting in which different professions vie to take over the functions of other professional groups
c. A setting in which the manager is unreceptive, hostile, and creates dissention
d. A setting where colleagues bully, intimidate, or use aggression toward each other
ANS: D
Incivility in the workplace is described as a continuum of behaviors toward co-workers including taunting, using racial/ethnic slurs, intimidating, bullying, or using aggression against another person.
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