The cost of providing service is generally easier to quantify than the cost of waiting time
Indicate whether the statement is true or false
TRUE
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If the annual inflation rate is 3 percent in France and 5 percent in Italy, by how much will the real exchange rate change over a year? Assume that both countries use the euro so their nominal exchange rate cannot change.
A. 2 percent B. 3/5 percent C. ?3/5 percent D. ?2 percent
The CEO of Big Wheel Automotive is concerned about declining sales. He has identified his research problem as the fact that his competitors are drawing away his business. He purchases access to J. D. Power's automobile rankings to learn about possible reasons for the shift in consumer purchasing. In this case, the CEO is using ________ to collect secondary data for his research problem.
A. a market research organization B. a survey questionnaire C. government sources D. focus groups E. unstructured interviews
A manufacturer of washing machines has expanded its plant and created excess capacity, just as the general economy takes a downturn. The company is likely to:
A. raise prices on washing machines to offset lost sales. B. be vulnerable to new entrants to an attractive market. C. suffer from intense rivalry from international manufacturers. D. offer rebates and incentives to customers to promote sales.
Which of the following is a difference between routine claims and persuasive claims??
A) ?Routine claims are organized inductively, whereas persuasive claims are organized deductively. B) ?Routine claims require justifications for a request, whereas persuasive claims do not require justifications for a request. C) ?Routine claims do not require a forceful, accusatory tone, whereas persuasive claims require arguments to be presented. D) ?Routine claims present the main idea at the end, whereas persuasive claims start with the key point, followed by supporting details.