Sam wants to ensure that the tone of his informational e-mail matches his intent. He should

a. delete the e-mail and phone the recipient instead
b. read the message aloud to himself
c. wait 72 hours before sending the message
d. include several exclamation points to express enthusiasm


Answer: b. Read the message aloud to himself

Computer Science & Information Technology

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A. Bookmark B. Template C. Text box D. Quick Parts

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What will be an ideal response?

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Fill in the blank(s) with the appropriate word(s).

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