During an annual performance review with an employee, the nurse manager does not maintain eye contact and seems concerned about the time and the next appointment. This use of communication is considered:
A) consistent.
B) verbal.
C) nonverbal.
D) clarifying.
Ans: C
Feedback:
Listening can be hampered by the listener's lack of interest in the topic, premature interpretation of the message, or preoccupation with practice. The nonverbal cues that accompany the message are essential aspects of verbal communication.
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