An airline is concerned with whether its passengers are satisfied with how their luggage is handled before, during, and after a flight. With which element of the services marketing mix is the airline concerned?
Fill in the blank(s) with the appropriate word(s).
Process.
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The “essential ingredients” you’ll need when practicing your speech are all of the following EXCEPT
a. your speech notes. b. an audience. c. a clock or wristwatch. d. a tape or video recorder.
When firms change after some threat has affected the existing business, this is ______.
a. reactive b. proactive c. incremental d. discontinuous
Which of the following is NOT an example of St. Thomas Aquinas' requirements for a law to be just?
a. The law must be within the power of individuals to fulfill it. b. The law must be consonant with a reasoned determination of the universal good. c. The law must be formed to promote a private benefit to the majority. d. The law must be widely promulgated.
Chi-squared tests are sensitive to small cell sizes. You should try to have a sufficient sample size to have at least […] observed or expected cases in every cell.
a. 3 b. 5 c. 10 d. 15